It’s marathon season, which means time for runners to book hotels. Actually, it’s late September, which means marathon accommodations will be hard to find in many cities. If you’re running and haven’t booked your stay yet, get on that.
Over the years I’ve noticed varying levels of preparedness among hotel staff on marathon weekends. Some hotels cater to a marathoner’s every need, while others seem surprised to learn there is a marathon in town–especially surprising when 2/3 of the guests are probably there to run.
In the interest of improving accommodations for marathoners everywhere, and to help you hoteliers satisfy your customers and make more money, I’ve put together a quick list of ways you can better serve your marathon guests, in order of descending importance.
- Rule 1: Offer an extended check-out. Marathons generally start around 7 or 8 AM and take 3-6 hours, depending on a runner’s ability level. With wave starts, slower runners start later than faster runners–sometimes, as at the New York City Marathon, hours later. Bad weather can occasionally delay a start, and blisters and minor injuries can slow a runner’s time. Factor in time to travel from the finish back to your hotel and grab a quick shower before leaving, and your 11 AM checkout isn’t going to cut it. I’ve seen hotels offer extended checkout as late as 3 PM, but even just extending until 1:00 will accommodate most runners. On the other hand I’ve encountered hotel managers who refuse to extend checkout, which is a quick way to piss off marathoners and ensure they’ll never come back.